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Employee Assistance Program

Employee Assistance Program

Life Expert

 What is an EAP?

An Employee Assistance Program (EAP) is an integrated service provided by an employer to help you and your family with personal concerns ranging from significant life problems to everyday challenges.

The EAP is a confidential program. EAP services are provided in a professional and confidential manner at locations away from the workplace. The program is designed so you and your family members can seek help without your employer knowing about your participation. Information regarding your participation in the program is not released to anyone without your written consent unless otherwise specified by state and federal law. 

The Goal of the EAP

The goal of the program is to assist employees and their families to cope with life’s problems by helping employees identify and resolve personal concerns that may affect personal happiness and job performance. The EAP also assists managers and supervisors to identify and refer employees with problem situations for professional assistance before their problems become unmanageable.

What Services are Available?

The EAP can help you and your eligible family members deal with many situations, including:

  • Job stress and other job-related problems
  • Relationship, parenting and family problems
  • Depression, anxiety and other emotional issues
  • Balancing work/life needs
  • Drug and alcohol abuse
  • Grief and loss
  • Legal and financial concerns (excluding employment law)
  • Other life stressors

Why Does Craven County Schools Have an Employee Assistance Program?

Craven County Schools elected to provide an EAP because you (the employee) are important! We care about you and about your job performance. We also realize that everyone occasionally experiences personal, family or emotional difficulties. In most cases you are able to resolve these problems independently. However, sometimes these difficulties may be so intense or may last so long that your personal happiness, family relations, health and job performance are affected. At this point, you may benefit from some outside support. This is where Reach EAP comes in.

Who is Eligible?

All employees, their spouses and family members who reside in the employee’s household, and all other legal dependents. 

How Much Does it Cost?

The EAP provides you and your eligible family members with assessments and short-term problem resolution at zero cost to you. If the problem cannot be resolved with short-term resolution and additional treatment is needed, your healthcare plan may pay all or part of the cost involved.

How Do You Use the Program?

Self-referral: Most requests for assistance will be initiated by an employee or family member directly by calling the EAP phone line 1.800.950.3434 24 hours a day, 7 days a week.

Direct referral: Your supervisor may refer you to the EAP if your job performance or conduct seems to be affected by personal or job-related problems. In the event of a direct referral, information about your appointment will be relayed back to your supervisor with a release of information from you.

Call Center Contact Information

The call center is open 24 hours a day, 7 days a week. All operators have clinical backgrounds and at minimum a bachelor’s degree in the field. Instead of waiting weeks to be seen by a
counselor, you can contact us anytime. Trained professionals are available whenever you need them at 1.800.950.3434.

Additional Information:

My Life Expert Website

  • Log in to the My Life Expert website on either your computer or mobile device
  • Click "Create a new account with your company code" on the right side of the page
  • Use the company access code to gain access (ccbedu)
  • Follow instructions in the activation email

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